Can a "people-first" culture really drive a $50 million valuation? According to entrepreneur Andrew Hulbert, it was his single biggest competitive advantage. In a sector notorious for low wages and high churn, Hulbert built a cleaning and facilities powerhouse by doing the opposite of his competitors: he actually cared. In this masterclass with John Golden, we break down the tactical side of empathy. Learn why Hulbert prioritized "hiring for values" over skills and how he maintained a 90% retention rate while scaling rapidly. If you are struggling to keep top talent or preparing your company for acquisition, this episode provides the strategy you need.