In this solo, audio-only episode, Craig breaks down a real customer miss that turned into a tough 1-star review — and why we had it coming. He walks through what actually happened, where the process failed, and the specific changes Eubanks Fencing is making so it doesn't happen again. If you've ever dropped the ball, taken a hit, and had to level up because of it… this one's for you. Listen on Apple Podcasts and everywhere you get podcasts   Subscribe for more Fence Guy Podcast + real behind-the-scenes business lessons.   #FenceGuyPodcast #Fencing #SmallBusiness #ContractorLife #CustomerService #BusinessLessons