In this edition of the Expert Insight Interview podcast, host John Golden interviews Gregory Offner, CEO of the Global Performance Institute, about how staff experience affects customer experience. "The Tip Jar Culture," Gregory's new book, attempts to improve employee satisfaction and eliminate "irk" at work. They emphasize self-management and employee development to improve job performance. Gregory uses keynotes and corporate training courses to encourage CEOs to foster employee development and collaboration in a pleasant work environment.