Umesh Sachdev, cofounder and CEO of Uniphore, joins Shripati Acharya for a deeply insightful and very real conversation about what it actually takes to build and scale enterprise AI. Whether you are a founder, a product leader or someone thinking seriously about enterprise AI, this episode will give you clarity on business AI you won’t find elsewhere.What you’ll take away:• A clearer understanding of what Uniphore does as an end-to-end enterprise AI and data platform• Why so many AI pilots “fail” at first and how that failure can actually be meaningful progress• How enterprises are achieving predictable outcomes using unitary agents, workflow orchestration, guardrails and fine-tuned SLMs• The inside story of Uniphore’s strategic raise and why some of the world’s biggest AI and data companies chose to back them⭐Episode Timestamps00:00 Introduction03:00 – What Uniphore Actually Does 05:47 – Why Enterprise AI Struggles to Scale Beyond Pilots10:08 – The Determinism Problem: Why AI Gives Different Answers Each Time12:32 – Unitary Agents and Workflow Orchestration for Predictable AI14:00 – Small Language Models vs Large LLMs for Enterprise Use Cases15:25 – Why Guardrails and Governance Matter in Real Deployments16:39 – One Big Agent Fails but Ten Small Agents Work Better20:40 – Why AI Pilots Fail and Why That Is a Good Thing22:20 – Converting Experiments into Enterprise-Scale Adoption24:26 – 35,000 Invoices a Week with Only Four Humans: ROI Case Study26:25 – What Enterprises Really Look for in AI Systems28:45 – Lessons from Building Across India and the US32:51 – Why Founders Must Be Close to Their Biggest Market34:44 – Structuring Teams Across Geographies for Global Scale38:10 – The Journey of Building Uniphore Over Seventeen Years42:36 – Hard Lessons Learned Along the Way46:45 – Why NVIDIA, Snowflake, AMD and Databricks Invested51:17 – How the Strategic Round Came Together52:22 – Closing NoteIf this conversation resonates with you, drop your biggest takeaway in the comments and subscribe for more in-depth founder and VC discussions.#EnterpriseAI #Uniphore #ArtificialIntelligence #AIAgents #SmallLanguageModels #AIInnovation #AIinBusiness #FounderInsights #StartupLessons #TechLeadership #GlobalScale #FutureOfWork #PrimeVenturePartnersPodcast