Our next guest had more great insights to share than we could squeeze into a single episode – so we’re making it a series! Enterprise applications and Financial Services monetization expert, Manoj Roy will share some of the lessons he has learned over several decades in IT Services, including more than 10 years at BNY Mellon where Manoj worked closely with Controllers, CFOs, CPOs and CIOs on monetization strategies, process transformation and defining operational models. In this episode he'll discuss the costs associated with billing (spoiler alert: it's probably a lot more than you think) and ways that you can mitigate some of those costs.