“We need to balance efficiency and humanity.” Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://www.a-dec.com/orthodonticsSmileSuite - https://getsmilesuite.com/ Summary In this conversation, Jill Allen chats with Amy Cromwell to discuss the critical role of communication in orthodontic practices, emphasizing the evolution of communication methods, the importance of adapting to different generations, and leveraging technology for better patient interactions. They explore the significance of first impressions, the use of analytics to improve communication, and the necessity of training and coaching for staff. The discussion also touches on the balance between efficiency and humanity in communication, the role of AI, and the importance of creating a positive patient experience through effective communication strategies. Connect With Our Guest Jill Allen & Associates - https://www.practiceresults.com/ Takeaways Communication is essential in orthodontic practices.Different generations require different communication styles.Technology has transformed communication methods.First impressions can significantly impact patient experience.Handling communication breakdowns is crucial for patient satisfaction.Analytics can help identify communication gaps.Training and coaching are vital for effective communication.AI can enhance communication but should not replace human interaction.Celebrating progress in communication is important for team morale.Understanding the patient's perspective is key to effective communication.Chapters 00:00 Introduction03:24 Evolution of Communication in Orthodontics05:43 Generational Communication Differences07:08 Effective Communication Techniques08:56 Importance of Positive Communication12:00 Leveraging Technology for Better Communication20:03 New Patient Call Strategies27:15 Analyzing Communication Analytics29:27 The Importance of Technology in Communication33:07 Celebrating Progress and Building Trust35:36 Coaching and Training Programs38:07 Balancing AI and Human Touch41:18 Communication Training and Coaching Packages48:24 Final ThoughtsEpisode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett LuceroAre you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?Reach out to me- www.practiceresults.com.    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!