After you win a customer, do you let them run wild with your product and never speak to them again? If you actually care about your customer's success, then you not only don't let them run wild, but you also make their success a part of your overall business strategy. Part of helping ensure success is to have a CSM team that knows how to spot the right opportunities for expansion revenue, because they realize that's the best way to be in service to the customer. Appen's Global CS Director Shali Reed joins me in this week's episode for a conversation on how she leads her team, and makes CS a central part of Appen's overall revenue strategy.Find Shali online:LinkedIn: https://www.linkedin.com/in/vaishali-rana-reed/Find Appen Global online:Website: https://appen.com/Plus hear the elevator pitch of Startup Hypeman portfolio client Avaana using the Que PASA Elevator Pitch Formula! Hosted on Acast. See acast.com/privacy for more information.