The '12 Days of Business' Mini-SeriesDay 11: Romi Wallach & Nicole Mastrangelo: Empathy, Understanding, and Truly Connecting with Your CustomersGet all '12 Days of Business' here. Episode Summary: As part of the 12 Days of Business mini-series wrapping up Season 1 of The Business Owner’s Journey, host Nick Berry is joined by Romi Wallach and Nicole Mastrangelo, co-founders of Daily Drip Media. This dynamic duo shares how empathy in business, listening to customers, and building authentic connections can transform your brand. They offer actionable advice on leveraging emotional connections and community building to accelerate growth. Romi and Nicole’s impressive journey includes creating a hyper-local, female-driven media platform that has grown organically to 4,000+ members. Their strategies focus on understanding customers deeply, pivoting based on audience feedback, and thriving by going deeper, not wider. Takeaways:Empathy unlocks authentic connections and lasting loyalty.Listening to customers drives insight and meaningful growth.Pivoting based on audience feedback builds trust.Go deeper, not wider, to create impactful relationships.Links:The Daily Drip Official WebsiteRomi Wallach on LinkedInNicole Mastrangelo on LinkedInThe Daily Drip InstagramChapters: 00:00 The Power of Customer-Centric Thinking00:48 Empathetic Understanding vs. Generic Profiles04:23 Paying Attention and Listening06:34 Hearing Customers and Deciding to Pivot07:30 Getting Buy-in from the Community Members09:12 Growth Through Depth, Not Just Expansion13:01 Recognizing the Signs of an Ideal ClientPrior Episodes from The '12 Days of Business' Mini-SeriesDay 10: The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners. Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next. Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG. Sponsors: Redesigned.Business, FR, Entrepreneur's Edge