John Golden interviews change management expert John M. Fisher on managing resistance to organizational change. Fisher explains that while change is constant, it often faces resistance. He emphasizes the importance of providing historical context and co-creating the vision for change with employees. Fisher shares that successful change is about engaging individuals personally, addressing their concerns, and over-communicating through various channels. The discussion also touches on the importance of adapting communication styles for different generations in the workplace. By focusing on these elements, organizations can better navigate the challenges of change initiatives.