This week Coach April talks with Derek Mitchell to address Misleading Advertising in the insurance industry and how it can impact the interactions between consumers and customer service representatives. More about Derek: I have been in the insurance industry for over 8 years with 6 years of experience as an agent. I have worked for multiple different insurance carriers and am currently representing Liberty Mutual. I love helping clients protect their assets. We all work so hard to build up what we have and I take pride in making sure that you have peace of mind that those assets are protected.Before working in the insurance industry I was in IT. After figuring out that IT was not for me I have truly enjoyed meeting people from all aspects of life and helping them secure the insurance products they need for great value.Addressing the ELEPHANT in the Room® is a ONE LIGHT AHEAD production made in association with Eric Ballestero.© Copyright ONE LIGHT AHEAD® & April Ballestero & Eric Ballestero 2021. All Rights Reserved. Host: Coach April BallesteroGuest: Derek MitchellProduced by: Eric BallesteroDerek Mitchell • Insurance Consultant • Derek.Mitchell@libertymutual.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyPodtrac - https://analytics.podtrac.com/privacy-policy-gdrp