This episode explores how MSMEs can use AI-powered systems, behavioural insights, and structured customer journeys to dramatically improve customer retention in 2026. Instead of chasing new leads endlessly, we go deep into how to keep existing customers delighted, loyal, and engaged—using affordable tools, automation workflows, and human-centred communication. Who This Episode Is For: MSME founders, sales leaders, customer success teams, and service-based entrepreneurs who want to reduce customer churn, increase repeat business, and build strong, predictable revenue cycles using AI. Next Step: If you find today’s episode valuable, explore the L5 Elite Navigator  Consulting Track. Download the Diamond or Elite Navigator brochure. Here is the link: https://beacons.ai/abanibhusanbera This gives you the full transformation roadmap: AI systems, leadership rhythms, sales excellence design, and long-term strategy execution.