Natasha Ellard (Managing Director) and Luke Terzino (Sr. Social Media Specialist) join us on our first episode to dive into how Zoho CRM powers processes at Urban Element, a digital marketing agency based in Oxfordshire, UK. From centralization of processes to capitalizing on a family of apps, Urban Element is ever-enthusiastic about software. We discuss the birth and dominance of social media among the channels of communication, and touch upon some interesting facts about email and podcasts.Visit Urban Element's revamped website to know more.Follow us on Twitter @zohocrm for the latest updates.Write to us at : kassanndra.mr@zohocorp.comCheck out blogs and past episodes on our bulletin.Host: Cassy, Product Marketer, Zoho CRM