Host Jackie Cuyvers welcomes Ellen Tseng, head of the social listening team at Cash App. Ellen takes us on a journey through her career in social intelligence, sharing her experiences from the entertainment industry to fintech. Along the way, she unveils the complexities and evolutions in social listening, discussing cross-functional teamwork, the challenges of interpreting sentiment, and the importance of a compelling narrative in insights. Ellen's passion for data and social media shines through as she offers invaluable advice for those aspiring to thrive in this ever-evolving field. Whether you're a seasoned professional or new to social intelligence, you won't want to miss the insights and inspiration Ellen brings to the table.