Walt Ellenberger, Senior Director of Business Development and Strategic Alliance, SAP, sheds light on the new challenges in the healthcare environment as a result of COVID-19 on top of the move from quantity to quality of service and the changes already underway from being a doctor-centric to patient focused delivery approach. One of the biggest COVID related healthcare shifts was from reactively providing care to proactively managing demand. While clinical staff burnout has always been an issue, the pandemic has raised awareness about traumatic related disorders especially of frontline workers. @SAPHealth #HCLDR #digitalhealth #patientexperience #bigdata #healthtech #COVID19 SAP.com Download the transcript here.