Mike Turner is the founder and MD of Bird & Blend Tea Co. Developing, producing and selling the UK’s largest range of unique and exciting tea blends. Founded in 2012 Bird & Blend are on track to drive sales of £20million in the next year. They are selling internationally via their Shopify store, and via their 25 high street stores in the UK.  Hit PLAY to hear:   How a market stall became a near £20M empire!  The surprising reason Bird & Blend still handles their own fulfillment. ️ Unlock the secret to blending online & physical stores for ultimate customer love.  Mike's no-nonsense tips for scaling your eCommerce without losing your soul.  Ever wondered how to truly nail the customer experience? This episode has answers!  Discover the management style that empowers a winning team (and what not to do!).  Key timestamps to dive straight in: [05:59] Bird & Blend's Journey to Success [08:19] Adapting Through Business Growth Stages [12:45] Management Self-Reflection Journey [13:42] "Connecting Business Dots from Experience" [18:10] Aligning Retail and eCommerce Experiences [19:49] Email List Building Strategy [22:02] Listen to Mike’s Top Tips!  Full episode notes here: https://ecmp.info/546Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your ProfitsGet all the links and resources we mention & join our email list at https://ecmp.infoLove the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/