Looking at how maintenance teams function can reveal a lot about the system they're maintaining. We dive in the consequences of poor design and long term operational costs.With John Chidgey.Links of potential interest: Teamwork Metrics Support Analytical on PatreonEpisode sponsor:Many Tricks: If you’re looking for some Mac software that can do Many Tricks remember to specifically visit the URL below for more information about their amazingly useful apps. Visit manytricks.com/pragmatic and use the Coupon Code (listen to the episode to get the code) for 25% off the total price of your order. Hurry it's only for a limited time!