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#23 That line of support that keeps you up

Customer Service Culture [EN]

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Episode  ·  15:56  ·  May 10, 2023


I have finished delivering a 5-month customer service training path for a french client company. On the very last session I delved into a specific topic, also known as second line of support. Since that’s still a pain point for many companies I share experiences and actionable tips. Full article on CustomerServiceCulture.com >>

15m 56s  ·  May 10, 2023

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