In this episode we cover: Chapter 13 - How to deliver really bad news :The challenge of speaking your mind Chapter 14 - Who gets along and why it works: Group dynamics at their finest Chapter 15 - Written communication:How to evaluate someone when you cant meet in person Chapter 16 - What makes us mad as hell? Temperment Can reveal everything about a person We found these chapters so helpful to understand the people around us most and how to manage certain conversations and situations. Tell us your experiences of how this book is helping you here: https://www.facebook.com/shelf.improvement.podcast Love Holly & Anna X