Co-authors Alan Williams and Dave Stubberfield speak about their book Supercharging the Customer Experience, subtitled  How organizational alignment drives performance.Alan Williams leads the consultancy ServiceBrand Global, specialising in helping service-based businesses thrive and flourish in a values economy. Dave Stubberfield leads the Carter Consultancy, which focuses on customer experience, change management, and continuous improvement.https://www.amazon.co.uk/dp/1915951283/ Hosted on Acast. See acast.com/privacy for more information.