In this eye-opening podcast episode, Richard Knowlton recounts a true story from the early 2000s, where a prominent telecom company, referred to as “Phonia,” found itself in a cybersecurity nightmare. As Phonia merged with a local rival, internal turmoil and a lack of focus on security led to a shocking breach of customer data.The tale unfolds with lessons on the importance of cybersecurity, crisis management, and building a culture of security within organizations. With legal and regulatory consequences looming, this cautionary tale serves as a stark reminder of the far-reaching consequences of neglecting cybersecurity in the digital age.