FinTechTalk: Navigating Consumer Duty - strategies for customer and employee experience success

This is the audio-only version of our weekly finance and technology talk show, FinTechTalk. Join us on Tuesdays for free by visiting www.business-reporter.co.uk/fintechtalkThe panel discussion is titled:FinTechTalk: Navigating Consumer Duty - strategies for customer and employee experience successMoving from reactive identification to proactive support of your vulnerable customersEnsuring that your systems meet the needs of vulnerable customers and your employeesEffective data management to ensure compliance and good outcomes for your customers across all channels This episode is hosted by Charles Orton-Joneshttps://www.linkedin.com/in/charles-orton-jones-9438212/Gilles Talbot, Insurance Director EMEA, Genesyshttps://www.linkedin.com/in/gilles-talbot-0152a02/ Hosted on Acast. See acast.com/privacy for more information.