Episode Overview:This bonus episode of Mobility Redefined was recorded live at SITCE 2024 in Singapore. Host Dr. Kaan Yildizgoz sits down with Jeremy Yap, Deputy Chief Executive of the Land Transport Authority (LTA) of Singapore, to explore the transformative journey of Singapore's bus system, including the adoption of the bus contracting model and its impact on service quality, cost management, and innovation.Host: Dr. Kaan YildizgozGuest: Jeremy Yap, Deputy Chief Executive, Land Transport Authority, SingaporeKey Topics Discussed:1. The transition from a duopoly to a bus contracting model in Singapore.2. Benefits of the bus contracting model, including improved service satisfaction and cost containment.3. Managing costs and roles in asset ownership between authorities and operators.4. Key performance indicators (KPIs) and their role in maintaining service quality.5. The integration of technology for fleet management, commuter information, and operational efficiency.6. Future developments in Singapore's bus system, including the transition to electric buses and achieving net-zero targets.Memorable Quotes:“We weren’t content with the state of affairs and wanted to move into a more contestable framework to dictate service provisions in line with service expectations and changing travel demands.” - Jeremy Yap“Public transport satisfaction levels have improved, rising from 88.5% in 2013 to 93% in 2023.” - Jeremy Yap “Technology allows us to track buses in real time and provide commuters with accurate bus arrival times, improving their experience significantly.” - Jeremy YapLearn More About Our Guest:Jeremy Yap is the Deputy Chief Executive of the Land Transport Authority (LTA) of Singapore, overseeing policy and planning for one of the world's most advanced urban mobility systems. His expertise lies in crafting sustainable, efficient, and commuter-centric public transport solutions.00:00 Introduction and Welcome01:02 Transition to Bus Contracting Model03:19 Benefits of the Bus Contracting Model04:51 Cost Management in Bus Contracting06:27 Roles and Responsibilities in Asset Ownership07:56 Service Quality and KPIs09:29 Technology in Bus Contracting11:21 Future Developments in Singapore's Bus System12:25 Conclusion and Closing RemarksConnect with Us:Website: https://mobilityredefined.com LinkedIn: https://www.linkedin.com/company/mobility-redefined/ Mobility Redefined is brought to you by Modaxo https://www.modaxo.comHost: Dr. Kaan YildizgozProducer: Mike CartmelExecutive Producer: Darren TurpinSpecial thanks to:Brand design: Tina OlagundoyeDigital Media: Belén Iturrioz CampoMarketing content and Mobility Redefined newsletter: Mike CartmelIf you have a question or comment, email us at mike.cartmel@modaxo.com Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.