A Bold Step Forward With Headlam

Chris Payne, CEO of Headlam Group PLC, joins us to discuss the flooring industry’s biggest challenges and opportunities. From mobile services vs showrooms to mental health in tradespeople, this episode offers insights into the future of flooring and Headlam's approach.What’s InsideThe evolution of customer service: mobile services vs traditional showroomsSupporting mental health in tradespeople and fostering a positive work environmentHow Headlam is simplifying operations to improve client experiencesKey DiscussionHeadlam's customer-led growth strategy is transforming the UK flooring market. With the consolidation of 32 local trading businesses into Mercado, the company is introducing a unified approach, offering:An extensive product portfolio and a national product and price list.Enhanced Trade Counter services for flexibility in ordering and collection.A specialist eCommerce platform and app for seamless product browsing and purchasing.A nationwide distribution network, beginning with a new site in Rayleigh.Chris Payne highlights how these changes are centered around customer convenience, accessibility, and trust, ensuring Headlam remains at the forefront of industry recovery despite macroeconomic pressures.Memorable Quote"Doing the right thing when no one is watching—that's the principle I lead with." — Chris Payne, CEO, Headlam Group PLCGuest InformationChris Payne – CEO, Headlam Group PLCWebsite: https://www.headlam.com/LinkedIn: https://www.linkedin.com/in/chris-payne-888a50b/?originalSubdomain=ukEpisode Sponsored By UltraFloorWebsite: https://www.cockerillandco.co.ukInstagram: https://www.instagram.com/cockerillandco/Facebook: https://www.facebook.com/cockerillandcoWhere to find usWebsite: https://theukflooringpodcast.co.ukInstagram: https://www.instagram.com/theukflooringpodcast/Facebook: https://www.facebook.com/theukflooringpodcastYouTube: https://www.youtube.com/@cockerillco6141Produced by Cockerill & CoReach out on 01325 952548 or email hello@cockerillandco.co.ukWebsite: https://www.cockerillandco.co.ukInstagram: https://www.instagram.com/cockerillandco/Facebook: https://www.facebook.com/cockerillandco/Don’t miss this episode—subscribe now for more stories and insights from industry leaders! Hosted on Acast. See acast.com/privacy for more information.