Nancy Friedman, helps companies communicate better with their customers and co workers. Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured online at www.serviceskills.com. She is a featured speaker at conferences and association conferences and meetings around the country. https://nancyfriedman.com/Mitchel Groter, PCC,CFF is the CEO & Whole-Life Leadership Coach & Advisor at Transformational Facilitation, Global YPO Resource. Mitchel works with CEOs and senior executives to operate at their best self, and to actualize more of their potential. His coaching approach enables self-realization, deeper levels of fulfillment and transformational change. https://www.linkedin.com/in/mitchelgroter/