Mastering Hospitality: How to Make Every Guest Feel Seen & Understood! Want to boost customer loyalty and create unforgettable experiences in 2025? Discover the power of "illuminators" vs. "diminishers" in service. Learn practical strategies to foster genuine connection and elevate your hospitality. [00:00] Intro: Why "How to Know a Person" matters for your business [01:30] The core of hospitality: Making guests feel seen [03:45] Illuminators vs. Diminishers: Identifying impactful behaviors [05:10] Practical tips: Loud listening, deepening questions, acts of care Subscribe for weekly insights on building a thriving hospitality business! What's one small change you can make today to make a guest feel more seen? Hit the notification bell so you don't miss our next video! Free Guide: https://www.hospitalitystrategylab.com/guide #HospitalityStrategy #CustomerExperience #Service