Room Technology for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #226

Hospitality Property School

Episode   ·  0 Play

Episode   ·  0 Play  ·  11:17  ·  Jan 18, 2021


The future is upon us and room technology is your next step. As much as we would like to think the old ways are the best, your guest will beg to differ. Let me explain. Greater personalization in your hospitality property, your hotel, resort, inn or bed and breakfast, makes customers feel appreciated, not just another anonymous statistic on the balance sheet.A smart hospitality property offers exceptional opportunities to deliver personalization. In-room hospitality technology trends can help you save money, attract more guests, and give those guests more of what they want to ensure they come back time and again. If you have not done so yet, now is the time to consider incorporating the latest technology into your experience as you revamp your property for the year ahead.As long as properties are transparent and follow data protection laws, some customer information obtained from smart hospitality property solutions can be useful.Ways this could workMaking information more accessibleGiving a guest the means to use their voice to ask a question and then receive an intelligent answer. Devices can be connected to other property services or the internet, allowing guests to find information and reviews for local bars, restaurants and tourist attractions.Preventative maintenance & repairsGuests and hospitality property owners can benefit from the ability that a smart property provides for pre-emptive maintenance and repairs. Staff will be able to see performance information and operational data for specific devices, in real-time allowing them to spot problems quickly, or even before they happen, allowing repairs to be made earlier. The result, fewer guest disruptions, early repairs may save money on replacement devices, and less money lost due to rooms out of service.How to make this work? Continue reading or watching and I’ll give you nine ways you can consider improving the room technology at your property...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: Your INNsider Tips one of your private groups hi on socialFacebook: to The Hospitality Property School PODCAST here Division of Keystone Hospitality Property Development

11m 17s  ·  Jan 18, 2021

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