In this episode of PING, Andre Geldeblom from APNIC product development discusses how APNIC is measuring user experience, satisfaction and engagement with the "Orbit" system we deployed to provide web services integrated with email. Andre discusses the different motivations and mechanisms we're using at APNIC to understand "UX" and how this integrates in our planning to deliver "value for money" to the APNIC community. The views expressed by the featured speakers are their own and do not necessarily reflect the views of APNIC.